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Frequently Asked Questions

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Got questions before you ride? We’ve answered the most common ones about our bikes, orders, and services so you can shop with confidence.

Each product page includes a detailed size guide to help you find the right fit based on your height and riding style. You can also contact our team for personalized sizing recommendations.

Most bikes arrive 85–90% assembled. You’ll just need to attach the handlebars, pedals, and front wheel — simple tools and instructions are included. Some models can also be delivered fully assembled upon request.

Yes! We offer nationwide shipping with fast, tracked delivery. Shipping times vary depending on your location and the model you order.

Absolutely. We offer a hassle-free return and exchange policy within 30 days of delivery, as long as the bike is in new, unused condition.

Yes. All of our bikes include a manufacturer’s warranty that covers frame and parts defects. Warranty details are listed on each product page.

Once your order ships, you’ll receive a confirmation email with a tracking link so you can monitor your delivery every step of the way.

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30-Day Returns

+30-Day Money Back Guarantee

2 Year Warranty

On Manufacturer's Defect

Free Shipping

For Orders Over $250

Online Support

24 Hours | 7 Days

Customer Reviews

See what riders are saying about their experience. From city commutes to mountain trails, our customers share how their bikes transformed every ride.

“I’ve been riding my Performance Series bike for over a month, and it’s a game-changer. Lightweight, fast, and incredibly smooth — it handles every turn with confidence. Easily one of the best purchases I’ve made this year.”

Ryan L.

“The Roam E+ completely transformed my daily commute. The motor assist feels natural and powerful, and the overall design is super sleek. I actually look forward to riding to work now!”

Melissa D.

“My Cruiser bike is perfect for relaxing rides around town. It’s comfortable, stylish, and built with real quality. Every ride feels easy and fun — exactly what I was looking for.”

Samantha R.

“I was nervous about buying a bike online, but the process was flawless. Fast delivery, easy setup, and excellent support from the team. I couldn’t be happier with my purchase.”

David P.

“The Electric Explorer blew me away. It climbs hills effortlessly and has great battery life. It’s perfect for longer rides and makes cycling so much more enjoyable.”

Mark T.